At Medicube.sa, we are committed to providing authentic products and a secure, reliable shopping experience. Please review our Return & Refund Policy carefully before placing your order.
In accordance with Saudi e-commerce regulations, customers may request a return within 7 days from the date of delivery, subject to the conditions below.
To qualify for a return, the product must:
Medicube.sa reserves the right to refuse returns that do not meet these criteria.
For hygiene and safety reasons, the following items are not eligible for return once opened:
Skincare devices may be returned only if:
Devices showing signs of use will not be accepted.
If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery and provide clear photographic evidence.
In such cases, Medicube.sa will cover return shipping costs.
Medicube.sa makes every effort to ensure that product descriptions, images, specifications, and ingredient lists are accurate based on information provided by suppliers and manufacturers.
However, customers acknowledge that:
By completing a purchase, the customer agrees that minor variations in packaging, labeling, or manufacturer updates do not constitute a product misrepresentation, provided the product delivered is authentic and matches the brand and category ordered.
Differences in personal expectations or individual results shall not be considered grounds for an “Item Not As Described” claim.
If the product is defective or incorrect, Medicube.sa will cover return shipping costs.
If the customer chooses to return an eligible product for personal reasons (change of mind), actual shipping costs of SAR 29 will be deducted from the refund.
For exchanges:
The replacement will be processed after inspection of the returned product.
If part of a discounted bundle is returned, the remaining items will be recalculated at their original standalone price rather than the promotional bundle price.
If an order included a promotional gift, the gift must be returned unused in order to qualify for a full refund.
Failure to return the promotional item may result in a deduction equal to its retail value.
Refunds will be processed within 7 business days after the returned product has been received and inspected.
Processing time may vary depending on the payment provider.
Medicube.sa is not responsible for delays caused by banking institutions once the refund has been issued.
Medicube.sa reserves the right to review excessive or repetitive return requests and take appropriate action in cases of suspected misuse of the return policy.
Medicube.sa operates as an independent reseller of authentic products from Medicube.
This return policy applies exclusively to purchases made through Medicube.sa and does not extend to manufacturer warranties unless otherwise stated.
